Terms of Service

Effective Date: July 1st 2025

Welcome to Mold Pups! These Terms of Service (“Terms”) govern your use of our website and services, including booking mold detection appointments, etc.

By accessing or using our site, you agree to be bound by these Terms.

1. Services Offered

Mold Pups provides mold detection services using a trained detection dog. Services may include:

  • In-home mold detection visits

  • Follow-up inspections

  • Educational content and downloadable resources

Service availability may vary based on location and scheduling.

2. Booking and Payment

  • Appointments must be booked via our website using a supported scheduling tool, Acuity Scheduling.

  • Payment is required in advance or at the time of service unless otherwise stated.

  • We accept secure online payments through trusted processors like Stripe.

Cancellation Policy: Cancellations must be made at least 24 hours in advance to avoid fees. No-shows or late cancellations may incur a charge.

3. User Responsibilities

By using our services, you agree to:

  • Provide accurate, up-to-date contact information

  • Ensure your home is accessible and safe for Gus (our mold detection dog)

  • Treat our team respectfully during home visits

We reserve the right to refuse service in unsafe or unprofessional environments.

4. Intellectual Property

All content on this site—including text, logos, graphics, images, and downloadable materials—is the property of Mold Pups and may not be copied or distributed without written permission.

5. Email Communications

By submitting your email address, you agree to receive service confirmations and occasional email updates. You may unsubscribe at any time using the link in our emails.

6. Disclaimer

Mold Pups offers non-invasive mold detection services using trained dogs. We do not offer mold removal or air testing. All findings should be confirmed through a licensed mold professional when necessary.

We make no guarantees regarding the presence or absence of mold based solely on our detection visit.

7. Limitation of Liability

Mold Pups is not liable for:

  • Any damage resulting from mold exposure before or after a visit

  • Any false positives/negatives based on non-lab detection methods

  • Any third-party services or recommendations you pursue after our visit

Use of our services is at your own discretion and risk.

8. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted here and take effect upon posting. Continued use of the website or services constitutes acceptance of those changes.

9. Contact

Have questions?
Email us at: info@moldpups.com